Hi, I'm Jas!I help teams turn nuanced signals into insights, better product decisions, & scalable programs.

I work at the intersection of customers, products, and programs. My background in customer support and product has taught me how to spot patterns in real customer experiences, work cross-functionally to turn those insights into action, and improve processes for GTM teams and end users along the way. My work spans user research, Voice of the Customer, accessibility, product operations, and program development.

My work has built lasting customer insight systems, reduced support tickets by up to 46%, and accelerated accessibility improvements tied to multi-million-dollar opportunities.

I wear many hats, but always aim to improve experiences with empathy and curiosity.